Management

Processes & Scorecards

About

Processes and scorecards are the backbone of effective management. Documenting key processes provides clarity and consistency, ensuring smooth operations and value delivery. Scorecards focus on leading Key performance indicators ("KPI"—specific performance measurements), enabling teams to track progress and course-correct proactively. Regular KPI tracking empowers teams to stay accountable and align with company goals, improving overall performance.

Goal

Have documented processes (SOPs) for critical operations and use scorecards to track weekly KPIs, ensuring alignment and accountability across the organization.

Tips

Document
Key Processes

Identify and document the top 20% of high-impact tasks. Ensure everyone follows these processes consistently and efficiently, especially during transitions.

Focus on
Leading Indicators

Create scorecards that track KPIs related to forward-looking, leading indicators. This ensures potential issues and opportunities are identified early.

Assign
Weekly KPIs

Ensure each team member has a scorecard with at least three KPIs. Regular tracking promotes accountability and helps leadership maintain focus on performance.

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