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From CEO to Business Advisor & Mentor​

3X Founder | 25+ Years CEO | Business Advisor & Mentor

Over the last 25 years, I’ve built, scaled, and sold multiple companies—from SaaS and telecom to lead generation and survey research. I’ve sat in the founder’s chair. I’ve raised teams, managed cash flow, made hard calls, and navigated exits.
 

Today, I advise and mentor founders and their leadership teams on how to build a thriving company—without burning out.

Why I Do What I do

To guide founders in building thriving companies — so that people find purpose and happiness in their work and lives.

I believe work should be more than a source of stress or just a paycheck. When a company is built with structure, clarity, and strong leadership, people feel empowered, valued, and connected to something meaningful.

 

That kind of culture doesn’t just drive results—it creates happier people who are kinder at home, more present in their communities, and help make the world a better place.

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That’s the deeper reason behind everything I do.

My Track Record

📞 Dial800 – CEO & Chairman

Recruited as CEO in 1996, I led the company for over 20 years, transforming it into a nationally recognized SaaS and telecom analytics platform.

  • Built call-tracking and performance analytics software

  • Created a proprietary 800-number memory algorithm

  • Served brands like Uber, Nestlé, DISH, DirecTV, and Bank of America

  • Led the company to a highly profitable exit

🌐 Web Comet – Founder

A white-label ISP venture launched under Dial800.

  • Assembled legal and operations teams

  • Built and scaled a consumer-facing internet service

  • Sold the company within two years, distributing millions to shareholders

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📈 Call Delivery Systems – Founder

A lead-gen company built on a creative insight: monetize misdialed phone calls.

  • Developed proprietary lead-routing and ad messaging software

  • Partnered with advertisers and scaled to millions of calls/month

  • Sold to a strategic buyer

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📊 Reconnect Research – Founder & CEO

Invented RICS (Redirected Inbound Call Sampling), a breakthrough survey method.

  • Published in Public Opinion Quarterly

  • Featured in The Wall Street Journal, CNBC, FiveThirtyEight, HuffPost

  • Used by health departments in NY, FL, and LA during COVID

  • One of the only new sampling methods in modern research

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🙌 A Life That Feels Aligned

I’ve been married to my amazing wife, Lisa, since 1984. We love hiking, riding electric bikes, and sharing the timeless wisdom of the Torah.

 

We’ve been blessed with children and grandchildren—and I believe building a great business should never come at the expense of your life.

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"When people love their work, they become better people. That’s how companies thrive. That’s how families thrive. That’s how the world improves."

Lisa and Scott
Scott Richards Teaching

My Approach

Hands-On Experience

I’ve led companies from startup to sale across every function—hiring, marketing, finance, legal, product, M&A, and boards.

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Systems That Scale

I help founders implement a Business Operating System (BOS) that aligns leadership, management, teamwork, and accountability.

 

Human-Centered Leadership

For over a decade, I’ve been part of a character development program (Mussar Vaadim) that deepened my emotional intelligence and empathy. I bring those skills into every conversation.

 

Guided by Balance

Success isn’t just about profit. It’s about building a life where your company runs smoothly—and you have time for what matters most.

 

"Most business problems? They're people problems in disguise. That’s where I help founders grow."

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